Patch testing for colour on new clients Will NEED to be done up to 48 hours before colour service. This will be valid for 3 months. If your hair is not coloured by us in that time then another patch test will need to be carried out after that time period.
If your patch test hasn’t been done we can not carry out your service. If you have had a test done with us and have a reaction contact us immediately.
Cancellation and missed appointment policy.
With being a salon in high demand, we have a fast growing cancellation list of clients wanting hair appointments.
We can not warrant anymore last minute no shows or cancellations. Therefore we have now put in place our ‘cancellation and missed appointment policy’. Meaning if this happens there will be a minimum £10.00 supplement fee added to your next appointment.
This charge will be applied when your cancellation/no show is within 24 hours of the appointment time.
We would also like all clients to know that if you repeatedly miss or cancel appointments you may be asked to pay a deposit on further bookings.
As a small business this is just something that we feel needed to be put in place, we hope you can understand.
Storm: Join our Team
Thinking of coming to join us at Storm. We would love to hear from you!
Please send a up to date CV with contact details.
Attention of Sasha
Customer Refund / Complaints Policy
Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business so we aim for the highest standards in everything we do. Complaints are rare but we take them seriously, so we have a complaints policy and process we follow to make sure things are put right where needed and we learn from your feedback.
Tell someone you’re not happy with the service you’ve received, either while you’re in the salon or as soon as possible after leaving. Calmly and clearly explain the problem.
We will listen to your feedback and ask questions as necessary to understand why you are making a complaint. We aim to resolve all complaints within 8 weeks.
If you have already left the salon, don’t go to another salon as we have the right to see exactly what the service or treatment you received from us looks like. We will arrange a suitable time for you to come back into our salon and discuss your complaint in private.
Where we think your complaint is reasonable, we will redo the part or all of the service or treatment again as soon as possible, free of charge. The work will be done by a different stylist if you prefer.
If we can’t fix the problem, we may offer a partial or full refund depending on how reasonable we consider your complaint to be.
If, after the following our complaints policy we still can’t agree on how to resolve the complaint to your satisfaction, as required by the consumer Rights Act 2015 we will refer you to a certified alternative dispute resolution provider, Small Claims Mediation Ltd. They are mediators, an independent third party which listens to both sides and helps us both work towards a fair and reasonable compromise which, if agreed, becomes legally binding. It is a cheaper alternative for you than taking legal action.
We will participate in a one hour session at a mutually time to be agreed with Small Claims Mediation Ltd. Please note there is a charge of £50+VAT for the salon and £50+VAT for you as the client.
Here at Storm, we take your privacy seriously and will only use your personal information to administer your account and to provide the services you have requested from us.
However, from time to time we would like to contact you with details of other Security products, Website update offers, Text Promotions new services and competitions we provide. If you do not consent to us contacting you please let us know by ringing 01803269353.
This way we can remove all details immediately.
INFORMATION THAT WE COLLECT
In order to make our services available to you, or to meet a legal obligation, we need to collect and use certain personal information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Some of this information we collect directly from you either in person or via a website, application or social media.
We collect personal information when you:
We collect personal information from you, which might include:
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information for legitimate business purposes as described further below.
If you contact us, or we contact you, we will use your personal information such as your purchase information and contact history for the purpose of providing you with assistance, handling enquiries and complaints. We will engage in these activities to manage our contractual relationship with you, for our legitimate business reasons and/or to comply with a legal obligation.